Managed IT Services vs. Break–Fix IT

Which one is right for you?

The Difference Between Managed IT Services and Break-Fix IT

Managed IT services offer a proactive approach, focusing on monitoring, maintenance, and security to prevent problems and ensure smooth operations. This comprehensive support comes with a fixed monthly fee for easy, predictable IT budgeting. In contrast, break-fix IT support provides a reactive solution – you call us for help when an IT issue arises, and you pay for the services as needed.

IT Your Way – Let us know what you need help with!

Managed IT Services Features

Fluid Imagery Computing’s managed IT services are designed to put your technology worries to rest. We believe tech should work for you, not create new headaches – that’s why we focus on prevention. We’re dedicated to helping your business operate smoothly, without unexpected tech glitches interrupting your day. Enjoy these features from our managed IT support package:

Unlimited Remote Support

Think of us as your on-call tech team! Get immediate help with technical issues, saving you time and keeping frustrations at bay. Our friendly IT experts are always ready to lend a hand.

System Hygiene

Keeping your systems up-to-date and secure is one of those “behind-the-scenes” tasks that makes a huge difference. We regularly maintain your infrastructure, keeping it running smoothly, especially if you work in an industry with strict regulations or handle sensitive data.

Data Backup

Accidental deletions happen! We help you sleep soundly at night, knowing your business data is safe and sound. Whether it’s important internal files or customer information, our backup solutions make sure you won’t lose what you’ve worked hard to create.

Location Infrastructure Support

A strong network is the backbone of your operations. We keep an eye on things, making sure your team stays connected and productive, whether they work on-site or remotely.

Regular Business Forecasts

We customize technology plans that evolve alongside your business goals. Think of it as your IT roadmap – we’re not just fixing problems, we’re helping you reach your full potential with the right technology

Discover More About Our Managed IT Services Offering

Break-Fix IT Support Features

Remote Monitoring + Management

Even with break-fix, we keep an eye on your systems. This helps us catch potential problems early and provide quick, targeted assistance.

Troubleshooting + Repairs

From slow computers to network glitches, we get to the bottom of your tech troubles and get you back up and running quickly.

Flexible Support

Choose between per-incident billing or a monthly plan if you anticipate a few issues popping up regularly.

Customizable Solutions

We understand every business is different. Our break-fix offering can be tailored to provide you with the level of support that makes sense for you.

Discover More About Our IT Help Desk Offering

Sometimes, you just need a quick fix! Our break-fix IT support, or help desk support, is ideal for when you have specific tech problems that need attention but don’t require ongoing, comprehensive management. Think of it like calling a handyman for a leaky faucet – we’re here to solve the issue at hand, efficiently and without hassle. Our break-fix IT support package is best for organizations that:

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Want proactive alerts without full-scale management

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Have unpredictable IT needs

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Have a tighter technology budget

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Need reliable support without a long-term commitment

Why Fluid Imagery Computing Is Your Best Option for IT Support

Choosing the right managed IT services partner is about more than just features and flashy tech. We believe the best support is built on relationships, not just ticket numbers. Whether you choose a comprehensive managed IT services plan or need occasional break-fix help, you’ll find we prioritize your business goals. We offer the flexibility to meet you where you’re at – from proactive management that keeps your tech humming to quick fixes that get you back on track fast.

With Fluid Imagery Computing, you’re not just another support ticket to us. We’re local friends and neighbors to our customers, invested in our community, and we understand how Long Island businesses work. We’re the kind of team that learns the names and faces behind the support ticket. We speak your language, not just tech jargon, and always aim to make IT support easy to understand and navigate. It’s about building trust and knowing we’ve got your back, no matter which solution makes the most sense for you.

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Our Process To Help You Choose the Right Solution for You

We know choosing the right IT partner and solutions for your business is a big decision. That’s why we take the time to truly understand your needs before rushing to solutions. Here’s how we make sure the tech fits your business perfectly:

We Get To Know You

We start with a conversation! We want to hear about your business goals, current tech setup, and any frustrations you’ve had in the past. The more we understand, the better we can help you.

Brainstorm Solutions

We don’t believe in one-size-fits-all solutions. We’ll work with you to design a custom IT support plan that makes sense for your business, both now and for where you want to be in the future.

Tailored Proposals

No surprises here! We’ll provide clear proposals outlining our recommendations and the costs involved. We’ll make sure everything is crystal clear before you make a decision.

Smooth Onboarding

Once you’ve chosen the ideal plan, we’ll guide you through a smooth setup process. We’ll get your systems up and running with minimal downtime, letting you focus on your operations.

Staying Connected

Our job doesn’t end at setup. We’ll check in to ensure everything is working like a charm and explore if there’s anything else we can do to support your ongoing success.

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